A logo: providing NHS services

NHS prescriptions

Free NHS prescription delivery service to your door

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Sign up to our delivery service and get your prescriptions delivered straight to your door or collect from a Well pharmacy near you.
How our free prescription delivery service works

Want your medicines delivered straight to your door, for free? Sign up with Well today.

Take control of your health and order your medicines at the touch of a button wherever you are, whenever you want.

We’ll handle the hard part. Our online pharmacy team will talk to your GP, package your medicines and have them sent right to you.

Sign up online

Create an account on our website or download our app. Signing up is quick and easy. Once you’re registered, we’ll send reminders, so you don’t forget to order your medicine.

Order your prescription

Select your medicines in our app or online and place an order. We’ll contact your GP and our expert team will prepare your medicines for you.

Get your medicines

We’ll deliver to the address of your choice using discreet, sustainable packaging. All of our deliveries are made using tracked Royal Mail services, so you know your medicines will arrive safely and promptly.

Download the Well Pharmacy app

Make managing your prescriptions simple when you download the Well Pharmacy app.

Order your medicines, get notifications on your order progress and chat to customer service, all within the app.

We'll also let you know when your medicine is ready, so you can choose home delivery or to Click and Collect from your local pharmacy if you prefer.

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What our customers say

Why choose Well Pharmacy?

Free prescription delivery

When you order with Well, you won’t have to pay any more than the same prescription charge you pay in your local pharmacy. The delivery itself is completely free. If you’re exempt from paying for your prescriptions or you have a PPC, you can upload this in our app or on our website.

Time-saving service

No more travelling to the pharmacy and waiting in a queue. We’ll remind you when you’re running low on medicines so you can reorder your repeat prescription. You can also schedule your medications, so they’re ordered before you run out.

Click and Collect options

You can order online or through our app and then collect from your local Well pharmacy. This means you can get your medicines quicker. We’ll still contact your GP for you, and we’ll send you a notification when it’s ready to collect.

Frequently asked questions
How much will it cost to use the online pharmacy service?

Our online pharmacy mobile and web app is completely free to use and download. Prescription deliveries are also free. If you’re exempt from paying for your NHS prescriptions, you won’t be charged.

We will only charge you the standard NHS prescription cost for any items you aren’t exempt from paying for. The service is available to people registered with a GP in England.

Who can get free prescriptions?

For more information about who can get free prescriptions and the certificates you need to prove you don't pay, visit the NHS website. Check if you're entitled to help with your prescription costs with this quick online form from the NHS.

If you don't meet the eligibility requirements, this usually means you will pay the standard NHS prescription charge, although some items are always free.

How do I show I’m exempt from paying for my prescriptions?

We accept all forms of prescription exemption. Depending on your circumstances, we might ask you to upload a photo of your exemption evidence when we get your prescription from your GP. If your exemption evidence shows an expiry date, we’ll store this until it expires, so you can check out faster in future.

If you’re over 60, you won’t need to provide any exemption evidence. Find out more about exemptions on the NHS website.

If you have any trouble providing your exemption evidence, we have instructions to help you as you go through the process. You can also use our chat service in the mobile and web app to get help from our customer support team.

Will I still need to contact my GP to get my repeat prescription?

No, once you’ve ordered through our mobile or web app, we’ll get in touch with your GP to request your prescription for you. Once your GP has approved the request, we’ll get in touch to let you know if you need to provide exemption evidence or pay for your prescription. Our online pharmacy team will then prepare and post your order to you.

What if I need a one off prescription urgently?

Sometimes, you might need a one-off prescription like pain killers or antibiotics to treat an illness or injury. Your GP can issue you with a prescription that can be picked up at your local pharmacy.

If you think you’re going to run out of medication and need your prescription urgently, you’ll usually need to contact your GP to process a prescription for you. You can also contact NHS 111 by phone or online.

Your GP may give you a paper prescription to take straight to a nearby pharmacy or they might send an electronic prescription to us. If they send the urgent prescription request to us, we’ll transfer it to a pharmacy close to you so you can collect it rather than waiting for delivery.

We'll still be your nominated pharmacy for future orders, even if you collect an urgent prescription from another pharmacy.

Will you remind me when I need to order my prescription?

Yes! We will send you an email reminder to order your next prescription every few weeks. Depending on your medication, we may be able to send more specific reminders before your current prescription is due to run out.

How will my prescription be delivered?

Your orders will be discreetly packaged and sent via Royal Mail. Delivery usually takes between 2 and 4 days from when we let you know your order has been dispatched, but may take longer during busy periods. If your medicine needs to be temperature controlled, we’ll use Woolcool to make sure it’s the right temperature when it reaches you. We do everything we can to make sure parcels are small enough to fit through your letterbox where possible.

Our standard packaging is recyclable, just check your local recycling guidelines.

How long will it take to get my prescription?

The whole process from order through to delivery usually takes 7 working days. Once you've ordered your prescription online, your GP will need to approve it. GPs usually aim to do this within 2 working days, but the time this takes may vary. Once they've approved your prescription and we've processed it, you'll usually receive your order within 2-4 days via Royal Mail.

Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We recommend placing your order 2 weeks before you need it.

Where do you deliver to?

We can deliver to most postcodes in the UK, as long as you’re registered with a GP in England.

Our Click and Collect service is also available in Well pharmacies in England. You can choose to pick up your prescription from a pharmacy that's convenient for you.

What happens if I’m not at home when my delivery arrives?

Most orders will fit into our letterbox-friendly parcels, so you won't need to be at home for the delivery. For certain deliveries, such as controlled drugs, you will need to be at home to sign for the parcel. We’ll arrange a suitable day with you in advance.

If you're not at home to sign for a controlled drug or if the parcel is too large to fit through your letterbox, Royal Mail will leave a card to let you know they’ve attempted delivery. You can either arrange another delivery time or collect the parcel from your local sorting office. The card will have more information to help you.

Approved by: Mital Thakrar

GPhC number: 2086675

Mital qualified as a Pharmacist and joined Well in 2013. With an extensive background in Pharmacy his current role as the Clinical Product, Digital Marketing & Innovation Manager focuses on innovation and commercial development of the online products at Well Digital.

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We're here to help

Email hello@well.co.uk or call us on 0333 010 2222