Terms and conditions

Please read these terms and conditions carefully before accessing our site. You should understand that by using our website, you agree to be bound by these terms and conditions.

These terms and conditions apply to your use of the well.co.uk website. If you use our prescription delivery service, please also read the terms and conditions of use for that service.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

If you are asked to provide a username and password as part of any registration process under these terms, you are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.

Nothing in these terms affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

We process information about you in accordance with our Privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Nothing in these terms is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these terms has no rights to enforce them.

No delay or decision not to enforce rights under these terms will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

The English courts will have exclusive jurisdiction over any claim arising from or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

We make no claims or representations that any or all of the content of our site may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and this website is directed solely at users who access this website from England and Wales.

If you choose to access our site from outside England or Wales you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

If you have any queries or comments about the service you have received in a Well branch, please contact the Pharmacy Superintendent's team. You can call, email, or write to us:

For urgent queries please telephone 0333 010 2222

hello@well.co.uk

The Superintendent Pharmacist
Merchants Warehouse
Castle Street
Castlefield
Manchester
M3 4LZ

Each Well branch collects prescriptions from designated local doctors' surgeries.  Please check with your pharmacist to find out if your doctor's surgery is within our prescription collection range.

The pharmacist must be in possession of your prescription in order to be able to dispense it. If, for any reason, your doctor has not released your prescription to us we cannot dispense it. Should this occur, please contact your doctor for more details and to get your repeat service up and running again with us as soon as possible.