Policies and information

FOI: England, Wales and Northern Ireland

Information available from Well providing NHS Pharmaceutical Services under the Freedom of Information Act model publication scheme.

Information covered by this scheme is only about the pharmaceutical services we provide under contract to the National Health Service and to other public sector organisations.

Information to be published How the information can be obtained Cost
Company or pharmacy background Website FOC
Contact details for the pharmacy Website FOC
Details of pharmacies providing NHS funded services Website FOC
Additional details not available from NHS.uk may be available on request to the Pharmacy Superintendent £10
Opening hours Website FOC

Class 2 – What we spend and how we spend it

Information to be published How the information can be obtained Cost
Information in this class will be published only where it does not and is not likely to adversely affect the commercial position of Well Available on request to the Pharmacy Superintendent £10

Class 3 – What our priorities are and how we are doing

Information to be published How the information can be obtained Cost
Plans for the development and provision of NHS services Available on request to the Pharmacy Superintendent £10
Inspection reports by regulators Not available January 2019, but will be published at https://www.pharmacyregulation.org/ FOC when available
Audit of NHS income (outline only) Not available
Customer Service Questionnaire results Published on www.nhs.uk by June 2018 FOC

Class 4 – How we make decisions

Information to be published How the information can be obtained Cost
Records of decisions made in the company affecting the provision of NHS services Available on request to the Pharmacy Superintendent £10

Class 5 – Our policies and procedures

Information to be published How the information can be obtained Cost
Policies and procedures about customer service Not available £10
Internal instructions to staff and policies relating to the delivery of services Available on request to the Pharmacy Superintendent £10
Policies and procedures about recruitment and employment of staff Website FOC
Additional details may be available on request to the Pharmacy Superintendent £10
Equality and diversity policy Website FOC
Health and safety policy Website FOC
Complaints procedures (including those covering requests for information and operating the publication scheme) Website FOC
Records management policies (records retention, destruction and archive Available on request to the Pharmacy Superintendent £10
Confidentiality and data protection policies Website FOC
Policies and procedures for handling requests for information Website FOC

Class 6 – Lists and Registers

Information to be published How the information can be obtained Cost
Register of pharmacists and technicians www.pharmacyregulation.org
www.psni.org.uk (NI)		 FOC

Class 7 – The services we offer

Information to be published How the information can be obtained Cost
Services provided under contract to the NHS and to other public authorities Website FOC
Additional details may be available on request to the Pharmacy Superintendent £10
Charges for any of these services http://www.nhs.uk/chq/Pages/888.aspx FOC
Information leaflets Website FOC
Out of Hours arrangements www.nhs.uk FOC
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