Pop into your local pharmacy
Head into your nearest pharmacy to get started. If you ask a memeber of our team about the Common Ailment Service, they'll be able to help.
Pharmacy services
Common Ailment Service Wales
Head into your local pharmacy for support for 27 common conditions
You don't have to wait for health advice and support. Skip the queues at your GP with the Common Ailment Service.
Get a quick, tailored assessment of your minor health concerns at your local pharmacy
The Common Ailment Service is designed to help people living in Wales access health care from their pharmacist without waiting for a GP appointment first. The in-store-only service will give you access to support and treatment whenever you need it.
What conditions can I get help with using the Common Ailment Service?
The Common Ailment Service helps you get NHS advice and treatment from your pharmacist for the following conditions:
| Acne | Athlete's foot | Back pain |
| Chickenpox | Cold sores | Colic |
| Conjunctivitis | Constipation | Diarrhoea |
| Dry eyes | Dermatitis and dry skin | Haemorrhoids (piles) |
| Hay fever | Hay fever | Indigestion and acid reflux |
| Mouth ulcers | Nappy rash | Oral thrush |
| Ringworm | Scabies | Sore throat and tonsilitis |
| Teething | Threadworms | Vaginal thrush |
| Warts and verrucas | Urinary tract infections |
If you think you have one of these conditions, you can have a confidential consultation with a pharmacist at your local pharmacy, and they will help you find a suitable treatment. If necessary, your pharmacist can make an onward referral to another medical professional.
To make use of this service, you have to be in Wales for at least 24 hours after your pharmacy consultation.
Who can access the Common Ailment Service?
You can access the Common Ailment Service if you are staying in Wales and have spoken to a pharmacist within the country in the last 24 hours.
If you don't have one of the conditions covered by the service, you can still talk to your local pharmacist about your health concerns. They will be able to offer you health advice and refer you to relevant support like your GP surgery or dentist.
How does the Common Ailment Service?
Talk to a pharmacist
You'll have a confidential conversation with one of our pharmacists about your health. It should take no more than 5 to 10 minutes.
Start to address your symptoms
Depending on your symptoms, you might be prescribed a medicine or be asked to self-treat at home. Your pharmacist will guide you through the best approaches for managing your health.
Yes. You can refer yourself for the Common Ailment Service. Your GP may also refer you.
If you aren't sure of whether to go to your doctor's surgery or pharmacy first, you should speak to your local pharmacist as they will be able to let you know what services might be relevant to your health needs.
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