Pharmacy services

Pharmacy First

Get support and advice on 7 common illnesses from your nearest pharmacy

Skip the queues at your GP and get quicker, more convenient NHS care from clinically-trained pharmacists

Prescriptions and health advice from your local Well pharmacist

Helping you to stay well and avoid long waits at your GP or in A&E, Pharmacy First will allow you to get health advice from our expert pharmacists. They can then provide NHS treatments for illnesses including:

Well pharmacist speaking to a patient in a private consultation room.

What are the benefits of Pharmacy First?

With treatment and advice from you local pharmacist, Pharmacy First is an NHS service that helps you get the medical attention you want when you need it. Where appropriate, our pharmacist will prescribe medication to help treat your symptoms.

Clinical advice and treatment

Our GPhC-registered pharmacists are trained to diagnose and treat the symptoms covered by the Pharmacy First service. They can advice you on best-practices for self-treatment if they are unable to prescribe a medicine for you.

No appointment necessary

You don't need to book an appointment for Pharmacy First. If you head over to your nearest pharmacy our team can support you with your concerns.

No extra or hidden charges

Using Pharmacy First comes at no extra cost to you. Normal prescription charges apply. Exemptions still apply.

Who is eligible for Pharmacy First?

Pharmacy First is only available for people who live in England. Age restrictions will apply for some of the services offered as part of the programme.

Pharmacy First allows patients in England to speak to pharmacists about common conditions. Your pharmacist will ask you a few questions to check whether you're eligible for the service.

Check the age restrictions for the 7 conditions covered.

Service Age restriction
1 to 17 years old
1 year and older
Infected insect bites
1 year and older
Shingles 18 years and older
Sinusitis 12 years and older
Sore throat 5 years and older
Urinary tract infections 16 to 64 years old

If you are based in Scotland, you can access the Pharmacy First Scotland service.

If you are based in Wales, the Common Ailments Service can help you get help for minor illnesses.

We're here to help

If you're ready to get help for a minor illness, head into your nearest Well Pharmacy.

Our team will be there to support and guide you.

Well pharmacist holding patient's prescription.

How Pharmacy First works

It's easy to get a Pharmacy First appointment with your local pharmacist. In a few short steps, you can get a diagnosis and treatment.

Find your nearest pharmacy

Use the Well Finder to locate your closest pharmacy. When you arrive, ask one of our pharmacy team about our Pharmacy First service.

Complete a private consultation

You will have a confidential consultation with one of our pharmacists. They will discuss your symptoms with you and suggest treatments that can you buy or have prescribed.

Put your pharmacist’s advice into action

Pharmacy First is an express service, so you can start using your NHS treatment or over-the-counter medicine as soon as your pharmacist has recommended it. You may be given self-care advice where medication isn’t appropriate.

With over 760 branches, your nearest Well pharmacy is closer than you think.

Learn more about Pharmacy First

How can Pharmacy First save time?

Pharmacy First will help you get seen by a healthcare professional quickly.

Instead of waiting for a GP appointment, going to A&E or attending out-of-hours NHS services, you can walk into your nearest Well Pharmacy and have a private consultation with one of our pharmacists whenever you need to.

What are the benefits of Pharmacy First?

Pharmacy First will allow you to self-treat minor ailments and reduce the time you spend at your GP surgery.

Pharmacists have a range of clinical skills, and they will be able to provide accurate clinical advice without the hassle and waiting times that you might experience using other NHS services like A&E.

If it turns out you need treatment from a GP, your pharmacist can also refer you to them.

Will I need to prove that I don’t have to pay for my prescriptions?

If you are exempt from paying for prescriptions, you should show your pharmacists evidence of this when you speak to them. They will need it if they recommend any medicines to treat your symptoms.

What will the pharmacist ask during my consultation?

Our pharmacist will want to understand:

  • The symptoms you’re experiencing
  • Your medical history
  • If you’re experiencing any other types of illness.

This will help them recommend treatments and medicines that will work for you.

Can I choose to have a video consultation with a pharmacist?

Video consultations are available for our customers who use our NHS repeat prescription service.

Download our app in the App Store or on Google Play to start enjoying free prescription delivery and to speak to our pharmacy team online.

Approved by: Mital Thakrar

GPhC number: 2086675

Mital qualified as a Pharmacist and joined Well in 2013. With an extensive background in Pharmacy his current role as the Clinical Product, Digital Marketing & Innovation Manager focuses on innovation and commercial development of the online products at Well Digital.

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